Game Results FAQs

Why Didn’t I Receive My Results Email?

  1. If you have previously received our emails, you have likely unsubscribed on accident – if you think this might be the case, please email us at q@traceup.com and we’ll take a look!
  2. You need to whitelist traceup.com on your domain (hotmail.com and outlook.com are the main culprits) – Click here to learn how
  3. If you have never received an email from us, please email us at q@traceup.com and we’ll take a look for you.

Why Didn’t I have Many Moments?

  1. The Tracer moved at some point during the game to the side or front of the leg. We are aware of this issue right now, and we are moving as quickly as possible to fix it.
  2. Your Tracer ran out of battery
  3. Your Tracer ran out of storage

In the meantime, you can still go through the other touch chains available to look for the moments that you would like to add to your Trace iD.

How do I jump to the Full Game from a moment?

Click here to view a screen recording!

What Is Stamina?

Click here to view a help article!

What Are Max Efforts?

Click here to view a help article!

Can I Adjust The Playback Speed?

Yes! All you need to do is add: /speed/# to the end of the url, and the playback speed will adjust accordingly. For example: https://go.traceup.com/#/tw7prvo1/games/20000/qa/full-game/type/FullGameVideo/1/speed/2 will play at 2x speed.

Conversely, https://go.traceup.com/#/tw7prvo1/games/20000/qa/full-game/type/FullGameVideo/1/speed/.5 will slow down the moment by 50%.