The Tracers players wear allow TRACE_BOT to personalize your game results. If you received a game without personalized data, it is likely due to one of two issues:
No Team Data
If your team played a without wearing sensors, TRACE_BOT will not be able to provide you with personalized results. Some reasons why this might happen:
- Your team didn’t wear your Tracers
- You played a practice or scrimmage on a non regulation sized field
- You played indoors
You can create your own moments from the full game results, and add those moments to your Trace iD.
No Player Data
If you’re missing your personalized player data for a game where you wore a Tracer, it’s possible there was a hardware issue with your Tracer. What can you do?
- Email firstname.lastname@example.org to report the issue. They will be able to check and see if this was a processing error or a hardware malfunction. In the case of a processing error, they may be able to update your results
- If there is no Tracer data available for your game, you can save and create moments from the full game results.