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Trace iD FAQs

What is Trace iD?

Trace iD is the home for all your soccer memories and highlights. It’s a place to easily organize, save, and share your moments, and to see your latest games and stats. With multiple playlists and privacy controls you can create playlists for homework, for player development, to share with family, for recruiting, or just for fun.

Trace iD is more than a highlight reel: it’s a complete picture of you as a player. From any moment, you can jump to that moment in the full game, giving recruiters and coaches full context. Share the link once: Trace iD auto updates as you play more games and add more moments, so college coaches always have the most up to date picture of you.



What’s included in Trace iD?

Every Trace subscription includes Trace iD Basic. When you first launch Trace iD, it automatically comes with one private and one public playlist, links to your last 5 games, player stats and a bio. You can add up to 10 moments to each playlist, including uploading video from outside of Trace. Want more playlists? Or more than 10 moments in each playlist? You can subscribe to Trace iD+ for unlimited playlists with unlimited moments.

What’s included in Trace iD+?

Everything in Trace iD Basic, plus unlimited playlists with unlimited moments, and the ability to download full playlists as a single video. You can also customize your playlist titles and colors.

If your team is no longer Tracing, Trace iD+ gives you access to all your past moments, full games, and the ability to upload video from outside of Trace, as well as all the features above.

How do I add a moment to my Trace iD?

Adding a moment is super easy! Just tap the star. (Any moment that has already been placed into a playlist can be added to a Trace iD → it can come from any tactical playlist as well as another player’s moments). You can personalize your moments when you add them and add a spotlight, or you can come back and personalize them later.

How do I change the order of the moments? 

Tap and hold the two lines just below the moment number, and move the moment to where you’d like it in the list.

What if a moment isn’t in any playlist and only exists in the full game?

We are constantly working to improve the accuracy of your personalized moments. At times, TRACE_BOT will miss a moment. If you didn’t see a moment in your personalized playlist, you may be able to find it in one of the game’s tactical playlists. You can add moments from any playlist to your Trace iD.
Sometimes, moments are not available in any playlist. You can create your own moment from the full game results using the moment creator.

Can I add more playlists?

Trace iD Basic comes with one private and one public playlist. You can add unlimited playlists with Trace iD+

How many moments can I add to a playlist?

Trace iD Basic allows you to add 10 moments to each playlist. You can add unlimited moments to any playlist with Trace iD+

You can share a link to your entire Trace iD or to a single playlist. The link is dynamic: once you share it, you can continue to add to or edit your Trace iD, and the link will auto-update. You can share your Trace iD from the playlist tab, or share individual playlists inside each playlist.

Can I download my moments?

Trace iD Basic subscribers can download individual moments with spotlight. Trace iD+ subscribers can also download entire playlists as a single video file.

Can I build this for my son/daughter?

Anyone in your family has access to the other family members’ Trace iDs. You can add, delete, move or copy moments across your family. Note: you’ll want to create a recruiting profile on the player’s account because that Trace iD will have more rich content that recruiters will want to see.

When building recruiting profiles, college coaches want to hear directly from the prospective student-athlete. They do not want to hear from Mom or Dad. After all, Mom and Dad are not the ones going to play in college. The more active a player is within the process, the more they showcase the necessary characteristics that college coaches want to have in their program, such as desire, confidence, determination, intelligence, etc.

We recommend that parents provide constructive feedback during this process while letting the student-athlete steer the ship.

The Player’s Guide to Emailing College Coaches

How many moments should I have in a recruiting profile?

How Many Soccer Moments Do I Send to a College Coach?

How much does Trace iD+ cost? How do I upgrade?

Trace iD+ is $9.99/month or $99/year. To upgrade, go to your Trace iD. You must be logged in to the account you want to upgrade. Want to upgrade your child instead of yourself? Log into their account.

My team is no longer Tracing, and I have Trace iD+. Where are my moments and games?

All your moments and games are available right inside your Trace iD.

You’ll find all your past moments under the Moments tab, and all your past games in the Games tab.

How do I cancel my subscription?

  • Make sure you are logged in to the account you want to cancel.
  • Go to your Trace iD. In the top left corner, you will find the menu.
  • Select Manage Subscriptions, and choose the option to cancel.
  • If you need to move the subscription to another family member, please contact the support team at q@traceup.com for assistance.

How are my views counted?

The view count is the total views of each of your moments, wherever they appear. That could be as part of Trace iD, in your team’s game results, on leaderboards, etc. If you remove a moment from trace iD, the total views associated with that moment will be removed from your total views.

How is the updated date calculated?

Your Trace iD update date is refreshed any time you change your Trace id content: add, edit, or delete a moment, edit your playlists or bio.